"Now that FedEx has helped us simplify our e-commerce we can focus on bigger issues," suggests an employee. "Like our passive-aggressive environment." His colleagues deny they're passive-aggressive, apart from one who says: "Hey, there are no bad suggestions here. No matter how lame they are." Another adds: "I always admire the way you say exactly what's in your head. Without thinking." The remarks continue until their boss drops by. "I just wanna say you guys are doing a great job!" he says. The team looks bemused. "What's that supposed to mean?"